Policies
When a refund is issued, how much it will be, and how long the money takes to reach you.
A refund is issued once we have authorised a claim under the returns policy and, where a physical return was requested, received and inspected the material. Typical qualifying cases are an incorrect item, damage on arrival, a batch below its stated purity specification, or a parcel confirmed lost by the carrier.
If you need to cancel, email fluxpeptides@gmail.com as soon as possible with your order number. If the order has not yet been handed to the carrier we will cancel and refund it in full. Once a parcel is in transit it can no longer be cancelled, and any claim falls under the returns policy instead.
Where only part of an order is affected, we refund only the affected line items. Where a promotional discount or free-shipping threshold applied to the original order, the refund is calculated on the amount actually paid for those items, not the list price.
Refunds are returned to the original payment method. We cannot redirect a refund to a different card, account or person. If the original card has expired or been cancelled, your bank will normally still route the refund to the replacement account, though this can add several days.
The second stage is controlled by your bank and card network, not by us. Once we have submitted a refund we can supply confirmation, but we cannot accelerate the settlement.
If you believe a charge is wrong, please contact us first at fluxpeptides@gmail.com. We can usually resolve a billing question faster than a chargeback, which typically takes [30-90] days to conclude. We reserve the right to contest chargebacks raised without a prior attempt to resolve the matter, and to decline future orders from accounts with unresolved chargebacks.
Nothing in this policy limits any right you have under applicable Canadian consumer protection law, including provincial legislation in your province of residence. Where this policy conflicts with a right you hold by law, the law prevails.
Refund questions: fluxpeptides@gmail.com, or the contact page. See also returns, shipping and terms of service.
Refunds move through three stages, and knowing which one you are in tells you whether to wait or to get in touch.
If it has been more than [X] business days since we confirmed a refund was submitted and nothing has appeared, contact your bank first and quote the confirmation we sent. Card issuers can usually trace a pending credit faster than we can from the merchant side. If your bank cannot locate it, come back to us and we will escalate with the processor.
One common source of confusion: some banks post refunds with the original transaction date rather than the date the credit arrived, so a refund can appear further back in your statement than you expect. Check the days around your original order before concluding it is missing.
